Storeoncesoftware store(gateway) failed to start


Error: When you try to start the store in HP Data protect storeoncesoftware (Depdupe) it fails and gets an error message “ Failed to start the store” and when you execute the command

C:\> storeoncesoftware –list_store the store status will be in stopped state.”

Root cause: This problem occurs due to bad integrity in the backup file and we need to remove those files.

Solution:

The following are the solution to remove the bad integrity files and the diag files in task_hk folder.

To identify this file we need to run the gokhans collector tool, the url link is given below.

https://www.dropbox.com/s/1rl4024k6xycief/sosdc_win.js

To run this js file the steps are given below.

a. Open an MS-DOS prompt
b. Run the script using the following syntax:
c.  c:\> cscript //B //Nologo sosdc_win.js >sosdc.html

After getting the html result you can identify the filepath of bad integrity file and do the procedure given below.

1.Stop all stores using command “StoreOnceSoftware –stop_store –name=StoreName”

2.Stop StoreOnceSoftware service

3. Remove s.bad_integrity file

4. Delete all the files and directories under the folder $StoreRoot/StoreOncelibrary/dvol_000000x/committed/storemgr/store.d/store_x/s_tasks.hk (you will see one xml file)

(x is 01, if the store is the first store; 02 for the second store; and so on)

5. Start StoreOnceSoftware service with debug

On Windows using command “sc start StoreOnceSoftware –log_level=tracing”

On Linux using command “/opt/omni/lbin/StoreOnceSoftware –daemon –log_level=tracing”

6. Check if the store can be started or not using command “StoreOnceSoftware –list_stores”, check the status of the store.

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3 Responses to Storeoncesoftware store(gateway) failed to start

  1. Pingback: Data Protector soft dedup error | How to BURA

  2. Joel Sousa says:

    Hi there vkarthickeyan, I’m having the same problem, can you upload again sosdc_win.js ? It is offline.
    Thanks in advance!

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