A black screen may appear while logon by using remote desktop


Error Symptom:

While logon into a remote server by using remote desktop, the following issues may occur:

1. A slow logon process.
2. A black screen appear for a while, until the regular desktop appear.

Solution:

  1. Disable the use of “Persistent Bitmap Caching” in Experience tab available on the RDP client option.
  2. Verity that the server, client and the network equipment using the “MTU” size.

Ref: http://support.microsoft.com/kb/555840

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